MendSubprocessors
Last updated: July 12, 2026
Mend uses the following vendors to provide the service. Each processes data only as needed for the purpose listed and is bound by data-protection terms. This page is updated when the list changes.
| Vendor | Purpose | Location |
|---|---|---|
| Anthropic | AI language model (Claude) that drafts shopper replies | United States |
| OpenAI | Text embeddings for searching store knowledge | United States |
| Shopify | Commerce platform: order data, billing, app hosting surface | Canada / United States |
| Neon | Managed Postgres database | United States |
| Hetzner Online | Application servers | United States (Ashburn, VA) |
| Cloudflare | Network security, DNS, and storage of shopper-uploaded images (R2) | United States / global network |
| Resend | Transactional email sending and receiving | United States |
| Sentry | Error monitoring (PII collection disabled) | United States |
Questions about this list: support@mend.so.